Known Issue: Releasing a sales invoice with multiple equipment lines on a Drop-Ship purchase order fails with a "more Lot/Serial numbers in the shipment" error

When a user released a sales invoice on the Invoices (SO303000) form for a sales order that included equipment with an Equipment Action and a drop-ship purchase order, the release could fail if the drop-ship purchase order contained multiple equipment lines or a combination of an equipment line and a non-stock item that required a receipt. The system displayed the following error message: There are more Lot/Serial numbers in the shipment or sales order than the quantity of items specified in the invoice line.

This is a known issue in all supported versions of Acumatica ERP.

We are currently planning to resolve this issue in future major versions of Acumatica ERP.

Step 1: Delete the sales invoice.

Step 2: Open the source sales order on the Sales Orders (SO301000) form, and set the Equipment Action box for the affected lines to N/A.

Step 3: Create and release the sales invoice again, and then create the equipment records manually.