Issue description
On the Shipments (SO302000) form, if a user attempted to confirm a shipment with an external carrier that had a line with a short quantity while the shipping rule for this line was set to Ship Complete on the Sales Orders (SO301000) form, the system generated tracking numbers and labels for packages (see the following screenshot). The shipment remains in the Open status.
Root cause
This is a known issue in the following builds of Acumatica ERP:
All builds of 2025 R2
All builds of 2025 R1
Solution
Upgrade to Acumatica ERP 2026R1 GA (26.100.0175).
Workaround
Step 1: On the Packages tab of the Shipments (SO302000) form, manually remove the generated tracking number, as shown below.
Step 2: To remove the label, use either of the following options:
Option 1 (see the screenshots below):
On the Packages tab of the Shipments form, click the attachment.
In the Files dialog box, which opens, click the link in the Edit URL column.
On the File Maintenance (SM202510) form, which opens, click the Delete icon.
Option 2 (see the screenshots below):
Open the Search in Files form (SM202520).
Specify criteria to find the file you are looking for, such as file name.
In the search results table, click the file you want to open.
On the File Maintenance (SM202510) form, which opens, click the Delete icon.
